Archive for May, 2014


The pace of business is rapidly increasing.  Technology-based enhancements to back-office operations seem to be required almost continually.  At the same time, there is an incessant demand for technology to improve the customer experience, drive innovation in products and services, and help us transform our businesses.  The backlog for IT services is growing, and there is a growing frustration with what many see as the IT roadblock in accomplishing the things they need done.Road to Success

With a significant percentage typically dedicated to keeping the lights on, there is relatively little left within most IT budgets to spend in moving the company forward.  Business executives are left scrambling to drive the changes they need to respond to new economic realities and competitive pressures.  Increasingly they are looking to cloud and SaaS offerings to help meet their business needs.  They can implement these solutions quickly with a “per use” cost basis – quite a marked contrast to the typical IT project.   And, perhaps even more appealing, they can do this without touching the IT budget.  As SaaS offerings continue to increase and address more business functions, we can expect their use to proliferate.  The pace of acceptance will be quickened with as employees continue to become more tech-savvy and SaaS vendors targeting sales to business units (instead of IT).

Shadow IT employed without IT knowledge brings several risks

Too often, this “shadow IT’ ability is implemented without the knowledge of the CIO.  This may be the result of a poor relationship between the CIO and others in the C-suite.   Or it could occur because the business unit simply feels that since IT doesn’t understand – and seems uninterested in – their business, they just don’t add much to the equation.  It could simply be that they didn’t feel it was important enough to matter.  Hiding the effort could ultimately create problems in information security, regulatory compliance, and integration with legacy systems.  If such issues come to light, the CIO may feel somewhat vindicated while the company suffers and those in the business unit grow even more frustrated with IT.

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Be Flexible - GumbyResistance can be good or bad.  For example, resistance-based exercises can aid in becoming more physically fit. Informed resistance  to proposed change within your organization may signal that additional considerations are needed to possibly modify the proposal to overcome potential issues or perhaps present a stronger result.  On the other hand, resistance can be problematic when it results from closed-mindedness.

What causes resistance within IT…and how can it be overcome?

Too often the corporate IT department is perceived by those they serve as being resistant…and this resistance is definitely not seen as a good thing.  But what causes it…and how can it be overcome?

The IT profession is based upon logic.  It’s all just 1’s and 0’s, right?  Definitive rules and order are required for integration and operability.  The profession attracts people that are very logical.  They are problem-solvers whose analytical minds look for patterns to help resolve errors and detect root causes.  IT professionals often have a tendency to solve problems in their heads within the context of what they know — even as you are still in the process of explaining the issue.  At times this tendency causes some to prematurely jump to an incorrect conclusion without hearing the entire scenario.

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