Posts Tagged ‘Information Technology service’

20th

Many people suffer from having too much month left at the end of their money.  Corporate IT departments are no different.  There is always more to Empty Pocketsdo than we can afford.  Without resorting to printing money, how can we make the most of what we have?

“There’s this high-priority, unbudgeted project that just came up…”

It’s not an unusual scenario.  An executive approaches you with a new project that just has to be done this year – yet your IT budget is already totally allocated.  You ask what currently planned efforts can be delayed.  Nothing – it all has to be done in addition to this new project.  You might approach other executives to see if anyone is willing to delay one of their projects, but that doesn’t usually meet with much success.  You might review all the IT expenses to see if anything can be cut there, but those were likely cut to the bone years ago.  A final step might be to go back to the original requestor and suggest that you can help if they can find the money for outside resources; otherwise, the project will have to wait until next year.  The meeting doesn’t end well.  The requestor is frustrated and muttering about the IT bureaucracy and your excessive costs.  Moreover, he vows that if he has to spend his own money, he will go outside to find the solution himself rather than waiting on your slow-moving department.

Historical solutions haven’t worked well

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31st

Have you ever had a client who wants the universe, gift-wrapped, and delivered yesterday?

I’ve heard many IT departments claim that such excessive demands are exactly what their clients are insisting upon.expectations-danger-sign

But step back for just a moment and put on a different hat…. When you order a new PC over the web, what do you want as a customer?  Do you really believe the manufacturer should pay you $10,000 just to take that PC off his hands?  Do you think that FedEx will be ringing your doorbell with package in hand as soon as you hit SUBMIT on your purchase?

When you think about it, what do you as a customer want out of a product?  You want something that is of good quality, that is delivered on a timely basis, and that meets your needs.  But if the product you receive is excellent, will you always be totally satisfied with your buying experience?  Of course not.  Even if the product itself far exceeded your expectations but the order taker had been extremely arrogant and rude, you would see your buying experience as lacking.

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