Posts Tagged ‘IT satisfaction’

18th

Many IT professionals believe they have difficulty in saying “No” to others.  In fact, when an IT expert is asked he knows when and how to say “No’, the typical response seems to be a Decision cubesigh and a slow shaking of the head from side to side.  And this response isn’t limited to staff in a specific area or level of IT – it occurs from top to bottom throughout the department.

It’s interesting that I’ve even asked personnel from other areas of the business, and they agree that IT often doesn’t know when and how to say “No”.

Go ahead and ask the IT professionals at your company.  What response do they give?

So are IT folks like Ado Annie who “cain’t say no” when a ‘feller’ tries to kiss her in the play Oklahoma?  While she knows she should refuse, she somehow wants to kiss him back?

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6th

Why is there such an emphasis on the need for IT transformation? 

Think about it.  If everything was poking along at a glacial pace and everyone was satisfied with the results they are achieving through IT, then there likely would not be such a hue and cry for IT to undergo radical changes.

But that is obviously not the case.  Social, mobile, cloud, and big data analytics are combining to create what some have called the perfect storm for disruptive innovation (The Wharton School, University of Pennsylvania, Mack Institute for Innovation Management).  

In his book, Here Comes Everybody (p. 160), author and NYU professor Clay Shirky wrote, “Revolution doesn’t happen when society adopts new technologies – it happens when society adopts new behaviors.”  Is there any doubt that social and mobile technologies are driving new societal behaviors?  And these new behaviors are having a huge effect on many elements of our businesses – marketing, sales, product development, customer service, and yes, even IT.

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30th

“How many of you know of a company where people aren’t real happy with their IT department?”  This question was asked in a room of executives from various businesses.  The response was immediate laughter.  There seemed to be almost unanimous agreement with the one executive who exclaimed, “No one is happy with their IT shop!”Dumb PC

In a commissioned study conducted by Forrester Research on behalf of BMC, 86% of the global business users surveyed reporting losing an average of 18 hours/month due to IT issues (Exploring Business and IT Friction:  Myths and Realities – free registration required).  That’s over 5 weeks a year!  #WOW!  Think about the effect that would have on the company’s bottom line!

 

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