Posts Tagged ‘IT service’

31st

Have you ever had a client who wants the universe, gift-wrapped, and delivered yesterday?

I’ve heard many IT departments claim that such excessive demands are exactly what their clients are insisting upon.expectations-danger-sign

But step back for just a moment and put on a different hat…. When you order a new PC over the web, what do you want as a customer?  Do you really believe the manufacturer should pay you $10,000 just to take that PC off his hands?  Do you think that FedEx will be ringing your doorbell with package in hand as soon as you hit SUBMIT on your purchase?

When you think about it, what do you as a customer want out of a product?  You want something that is of good quality, that is delivered on a timely basis, and that meets your needs.  But if the product you receive is excellent, will you always be totally satisfied with your buying experience?  Of course not.  Even if the product itself far exceeded your expectations but the order taker had been extremely arrogant and rude, you would see your buying experience as lacking.

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