Posts Tagged ‘IT transformation’


What is it about IT and control anyway?control2

Obviously there is a great need for controls around IT systems and information. We put controls in place to ensure privacy of our customers’ information and to secure our corporate data from our competitors. We use security and balancing controls to provide separation of duties in preventing fraud and error. We have change management controls to enhance the stability of our corporate systems. You could go on and on with such examples.

But does the need for such controls necessitate a complete command-and-control management approach within IT? Read the rest of this entry »


Okay, fine.  So Gartner predicts that by the year 2017, the CMO’s technology spending will outpace that of the CIO.  What is the issue, really?Teamwork

The last time I checked, the CMO and the CIO work for the same company.  If a football team’s offense puts 70 points on the scoreboard, there may be a lot of excitement about their prolific offense.  However, if the team’s defense allowed 77 points, the game is still chalked up as a loss.  And if that happens too often, there are going to be some changes in the organization.

It works the same in a company.  If we have the best technology and most efficient processes in the world yet no money is coming in the door, we would all eventually lose our jobs when the company closes its doors.   And if we are selling so much that we cannot fulfill the orders or provide acceptable customer service, we know that the whole company will suffer. Read the rest of this entry »


Why is there such an emphasis on the need for IT transformation? 

Think about it.  If everything was poking along at a glacial pace and everyone was satisfied with the results they are achieving through IT, then there likely would not be such a hue and cry for IT to undergo radical changes.

But that is obviously not the case.  Social, mobile, cloud, and big data analytics are combining to create what some have called the perfect storm for disruptive innovation (The Wharton School, University of Pennsylvania, Mack Institute for Innovation Management).  

In his book, Here Comes Everybody (p. 160), author and NYU professor Clay Shirky wrote, “Revolution doesn’t happen when society adopts new technologies – it happens when society adopts new behaviors.”  Is there any doubt that social and mobile technologies are driving new societal behaviors?  And these new behaviors are having a huge effect on many elements of our businesses – marketing, sales, product development, customer service, and yes, even IT.

Read the rest of this entry »


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